DVS Staffing Information
| Submitted | Nov. 12, 2019 |
This request was filed by Eric Foster through MuckRock, a non-profit organization that helps journalists, researchers, and the public file, track, and share records requests. You may follow up directly with the requester by following the prompts below. Should this request be directed elsewhere? Have you already responded? Click Get Help above and let us know, or reach our team directly at info@muckrock.com . Frequently asked questions about MuckRock.
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Communications
From: Eric Foster
To Whom It May Concern:
Pursuant to the Minnesota Government Data Practices Act, I hereby request the following records:
Documents describing the tasks customers carry out at Minnesota DVS locations, and the employees able to assist them with those tasks, which will be used by university researchers to model the flow of customers at Minnesota DVS offices. This specifically includes the following four items:
(1) A list of tasks that customers can perform at a Minnesota DVS office. Such tasks probably include taking a driving test, filing a change of address form, taking a photo, etc. If a visit requires interacting with multiple DVS employees, there should be a separate task for each employee. For example, a visit to obtain a driver's license for the first time might include a test task, a photo task, and a counter paperwork task, since the customer needs to work with a different employee to carry out each of the three tasks.
(2) The total number of employee-hours available to customers at DVS field offices, broken down by the tasks you identify in (1) that the employees are able to fulfill. This does not need to include non-customer-facing employees, since they are not carrying out any of the tasks from (1). The number of employee hours can be over whichever time period makes it easiest for you to respond to the request. An example response might look like this: in calendar year 2018, there were 20,000 employee hours of employees who can process both tests and renewals, 15,000 employee hours of employees who can process tests and pictures, 25,000 employee hours of employees who can only process change-of-address, etc. The goal is to understand how many employees the DVS has available to serve customers, and which task(s) each employee is able to carry out.
(3) The average service time needed to carry out each of the tasks you identify in (1). For example, it might take an average of 2 minutes to process a change-of-address form, but 5 minutes to take a photo.
(4) The number of customers requesting each of the tasks you identify in (1), over the same time period you use in (2). For example, it might be that in calendar year 2018, 10,000 customers came in to take a written test, and 20,000 came in to take a photo. If a customer came in to do both, they should be counted to both.
Important note: the request does NOT need any personal information, like the names of any DVS employees.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days.
Sincerely,
Eric Foster
From: Driver and Vehicle Services
This email is to acknowledge your request. We will begin working on this.
[Description: DPS-Logo-email.png]<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>Follow DPS<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>
Megan Leonard
Public Information Officer | Office of Communications
Minnesota Department of Public Safety | dps.mn.gov<https://dps.mn.gov/>
Office: 651-201-7566 | Cell: 651-368-5688
[Description: Facebook_sm]<https://www.facebook.com/#!/MnPublicSafety>[Description: Description: Description: Twitter_sm]<https://twitter.com/#!/MnDPS_MCSafety>[Description: Description: Description: YouTube_sm]<http://www.youtube.com/user/MnDPS>
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Driver and Vehicle Services
Good morning,
We need further clarification for this data practices request (below my email signature).
In Minnesota, we have state-run offices as well as offices that are run by business partners, not the state. Is this request specifically looking for information for the DVS owned and run offices?
Thank you.
[Description: DPS-Logo-email.png]<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>Follow DPS<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>
Megan Leonard
Public Information Officer | Office of Communications
Minnesota Department of Public Safety | dps.mn.gov<https://dps.mn.gov/>
Office: 651-201-7566 | Cell: 651-368-5688
[Description: Facebook_sm]<https://www.facebook.com/#!/MnPublicSafety>[Description: Description: Description: Twitter_sm]<https://twitter.com/#!/MnDPS_MCSafety>[Description: Description: Description: YouTube_sm]<http://www.youtube.com/user/MnDPS>
Driver and Vehicle Services
MGDPA Office
1430 Maryland Ave. East
St. Paul, MN 55106
January 28, 2020
This is a follow up to a previous request:
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com<mailto:requests@muckrock.com>
Upload documents directly: https://accounts.muckrock.com/accounts/login/?url_auth_token=AABaw0XFJu_d-DChH1IJ3T4HIzY%3A1iwNfm%3Adn1hy77XKQWdrpdFGvE-VRSsKAM&next=https%3A%2F%2Fwww.muckrock.com%2Faccounts%2Flogin%2F%3Fnext%3D%252Faccounts%252Fagency_login%252Fdriver-and-vehicle-services-17627%252Fdvs-staffing-information-83182%252F%253Femail%253Dmegan.leonard%252540state.mn.us<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faccounts.muckrock.com%2Faccounts%2Flogin%2F%3Furl_auth_token%3DAABaw0XFJu_d-DChH1IJ3T4HIzY%253A1iwNfm%253Adn1hy77XKQWdrpdFGvE-VRSsKAM%26next%3Dhttps%253A%252F%252Fwww.muckrock.com%252Faccounts%252Flogin%252F%253Fnext%253D%25252Faccounts%25252Fagency_login%25252Fdriver-and-vehicle-services-17627%25252Fdvs-staffing-information-83182%25252F%25253Femail%25253Dmegan.leonard%25252540state.mn.us&data=02%7C01%7Cmegan.leonard%40state.mn.us%7C59a477e4a16547d1457008d7a9774118%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637164201961064392&sdata=9hp40YcaRw8mPBShtpGi6HTjAG0m0ddv3%2FLKdcoWfLI%3D&reserved=0>
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 83182
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
---
On Nov. 12, 2019:
Subject: RE: Minnesota Government Data Practices Act Request: DVS Staffing Inforamtion
This email is to acknowledge your request. We will begin working on this.
[Description: DPS-Logo-email.png]<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>Follow DPS<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>
Megan Leonard
Public Information Officer | Office of Communications
Minnesota Department of Public Safety | dps.mn.gov<https://dps.mn.gov/>
Office: 651-201-7566 | Cell: 651-368-5688
[Description: Facebook_sm]<https://www.facebook.com/#!/MnPublicSafety<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2F%23!%2FMnPublicSafety&data=02%7C01%7Cmegan.leonard%40state.mn.us%7C59a477e4a16547d1457008d7a9774118%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637164201961074388&sdata=V5aVzP9LJugtIS5wAR5RGMCltJTdB7E7J%2BXQq9pu1%2Bw%3D&reserved=0>>[Description: Description: Description: Twitter_sm]<https://twitter.com/#!/MnDPS_MCSafety<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2F%23!%2FMnDPS_MCSafety&data=02%7C01%7Cmegan.leonard%40state.mn.us%7C59a477e4a16547d1457008d7a9774118%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637164201961074388&sdata=z4nZhKHbs%2FQ9us%2FIQOYgo0o86hSMTua1gHU7bijjNd0%3D&reserved=0>>[Description: Description: Description: YouTube_sm]<http://www.youtube.com/user/MnDPS<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FMnDPS&data=02%7C01%7Cmegan.leonard%40state.mn.us%7C59a477e4a16547d1457008d7a9774118%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637164201961084382&sdata=rHRl0y0Ke9xE9SVP0eC8wLFtva0Oj4jGgK4YSol27S0%3D&reserved=0>>
---
On Nov. 12, 2019:
Subject: Minnesota Government Data Practices Act Request: DVS Staffing Information
To Whom It May Concern:
Pursuant to the Minnesota Government Data Practices Act, I hereby request the following records:
Documents describing the tasks customers carry out at Minnesota DVS locations, and the employees able to assist them with those tasks, which will be used by university researchers to model the flow of customers at Minnesota DVS offices. This specifically includes the following four items:
(1) A list of tasks that customers can perform at a Minnesota DVS office. Such tasks probably include taking a driving test, filing a change of address form, taking a photo, etc. If a visit requires interacting with multiple DVS employees, there should be a separate task for each employee. For example, a visit to obtain a driver's license for the first time might include a test task, a photo task, and a counter paperwork task, since the customer needs to work with a different employee to carry out each of the three tasks.
(2) The total number of employee-hours available to customers at DVS field offices, broken down by the tasks you identify in (1) that the employees are able to fulfill. This does not need to include non-customer-facing employees, since they are not carrying out any of the tasks from (1). The number of employee hours can be over whichever time period makes it easiest for you to respond to the request. An example response might look like this: in calendar year 2018, there were 20,000 employee hours of employees who can process both tests and renewals, 15,000 employee hours of employees who can process tests and pictures, 25,000 employee hours of employees who can only process change-of-address, etc. The goal is to understand how many employees the DVS has available to serve customers, and which task(s) each employee is able to carry out.
(3) The average service time needed to carry out each of the tasks you identify in (1). For example, it might take an average of 2 minutes to process a change-of-address form, but 5 minutes to take a photo.
(4) The number of customers requesting each of the tasks you identify in (1), over the same time period you use in (2). For example, it might be that in calendar year 2018, 10,000 customers came in to take a written test, and 20,000 came in to take a photo. If a customer came in to do both, they should be counted to both.
Important note: the request does NOT need any personal information, like the names of any DVS employees.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days.
Sincerely,
Eric Foster
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com<mailto:requests@muckrock.com>
Upload documents directly: https://accounts.muckrock.com/accounts/login/?url_auth_token=AABaw0XFJu_d-DChH1IJ3T4HIzY%3A1iwNfm%3Adn1hy77XKQWdrpdFGvE-VRSsKAM&next=https%3A%2F%2Fwww.muckrock.com%2Faccounts%2Flogin%2F%3Fnext%3D%252Faccounts%252Fagency_login%252Fdriver-and-vehicle-services-17627%252Fdvs-staffing-information-83182%252F%253Femail%253Dmegan.leonard%252540state.mn.us<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faccounts.muckrock.com%2Faccounts%2Flogin%2F%3Furl_auth_token%3DAABaw0XFJu_d-DChH1IJ3T4HIzY%253A1iwNfm%253Adn1hy77XKQWdrpdFGvE-VRSsKAM%26next%3Dhttps%253A%252F%252Fwww.muckrock.com%252Faccounts%252Flogin%252F%253Fnext%253D%25252Faccounts%25252Fagency_login%25252Fdriver-and-vehicle-services-17627%25252Fdvs-staffing-information-83182%25252F%25253Femail%25253Dmegan.leonard%25252540state.mn.us&data=02%7C01%7Cmegan.leonard%40state.mn.us%7C59a477e4a16547d1457008d7a9774118%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C637164201961084382&sdata=QfA5q09GQcvSH0lRyOW8LeH8YucMs3EXZ3FpQLWgE10%3D&reserved=0>
Is this email coming to the wrong contact? Something else wrong? Use the above link to let us know.
For mailed responses, please address (see note):
MuckRock News
DEPT MR 83182
411A Highland Ave
Somerville, MA 02144-2516
PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
[Image removed by sender.]
From: Eric Foster
Dear Megan, Yes, I am looking specifically for DVS owned and run offices that are operated by the State of Minnesota. Thank you!
From: Driver and Vehicle Services
Thank you!
[Description: DPS-Logo-email.png]<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>Follow DPS<https://dps.mn.gov/divisions/ooc/social-media/Pages/default.aspx>
Megan Leonard
Public Information Officer | Office of Communications
Minnesota Department of Public Safety | dps.mn.gov<https://dps.mn.gov/>
Office: 651-201-7566 | Cell: 651-368-5688
[Description: Facebook_sm]<https://www.facebook.com/#!/MnPublicSafety>[Description: Description: Description: Twitter_sm]<https://twitter.com/#!/MnDPS_MCSafety>[Description: Description: Description: YouTube_sm]<http://www.youtube.com/user/MnDPS>
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Driver and Vehicle Services
Good morning,
I've attached data in response to your request.
Megan Leonard
Public Information Officer
Minnesota Department of Public Safety
Office: 651-201-7566 | Cell: 651-368-5688
From: Eric Foster
Thank you very much! This is just what I was looking for.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Minnesota Government Data Practices Act request, copied below, and originally submitted on Nov. 12, 2019. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Driver and Vehicle Services
As you can see in the email chain, we fulfilled the data for this request in March.
Thanks,
Megan Leonard
Public Information Officer
Minnesota Department of Public Safety
Office: 651-201-7566 | Cell: 651-368-5688
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~WRD000
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